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Frequently Asked Questions:

Don't see your question?
Please call us, toll free at 800-504-5989 or our local number 608-443-4064.
Live support is available Monday - Friday 8am to 5 pm CST

1)  Is there a local retailer in my area?
Hardwood Cleaner Resources sells online through a secure site or over the phone. We do not have a list of other retailers. We do ship within the continental US generally within 1 or 2 business days after receiving your order.

2) I need my product quickly; can you expedite shipping for me?
Yes, just call between 8 - 5 CST Monday - Friday at 800-504-5989 for an expedited shipping quote.

3)  What is the difference between hardwood and hard surface cleaners?
Hardwood cleaners have been formulated to give you streak-free, non-cloudy results on your polyurethane finished and factory pre-finished wood floors. Some manufacturers have developed hardwood cleaners that can also be used on laminate floors. Individual product descriptions on our website will indicate if the cleaner is appropriate for both types of floors. In general, hard surface cleaners such as Bona Hard Surface Cleaner, have been specially formulated for use on tile, stone, and laminate floors.

4)  What can I use to clean my waxed floors?
Dura Seal Wax and Cleaner in neutral or coffee brown has been formulated for waxed wood floors.

5)  How can I tell if I have a waxed floor?
Apply a small amount of mineral spirits to a white terry cloth towel. Rub towel on a small spot in an inconspicuous area of your floor. Look at the towel to see if there is a yellow residue on it. A yellow residue usually indicates there is a wax/polish on your floor.

6)  What is your return policy?
Check out our Shipping & Returns webpage for the most current information.

7)  A coupon code I've found on a coupon sharing website is not applying. Why is this?
Third party coupon sharing sites have codes and offers submitted directly by users. Floor Resources LLC does not supply codes to this site. If you have any questions about a code you may have found, please call us and verify with our staff.

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