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Your device is way too small to view our website! Please use a newer mobile device or desktop to shop our website. If you do not have access to one of these, you can contact us to place an order at 800-504-5989 M-F 8am-5pm CST, or sales@hardwood-cleaner-resources.com.

Payment FAQs:
I received an AVS Mismatch Error when checking out. What do I do?
For security reasons we verify the billing address on file with your credit card company. An AVS Mismatch Error could mean one of the following:

1) The Billing Address you entered does not match what your credit card company has on file. If you have moved recently, it may not have been updated by your credit card company yet. We have no control over this. Try using your old billing address to see if it solves the problem. Please remember that Billing Addresses and Shipping Addresses can be different.

2) Your credit card was not issued in the USA. Our website will not accept orders outside the continental US. Please call us for a quote.

3) You are trying to use a gift credit card. Not all gift credit cards are compatible with gateway transactions (Online Purchases). Please call us, and we can try to manually process your card. Another option would be to use a normal credit card.

I tried to place an order several times but none completed successfully. I called my credit card company and they say that I've been charged all those times. What is going on?
When you attempt to make a purchase using your credit card the transaction "Pings" your credit card account for the amount of the purchase, whether it is approved or declined. Since each attempt to make a purchase is considered a separate charge (This prevents sellers from initially charging one amount & then going back and changing that amount), this "Ping" tells the credit card company to reserve that amount for each attempt you make.

If the transaction is declined, then these "Pings" will fall off your account in approximately three business days after the attempt was made. The amount of time depends entirely upon your credit card company. We have no control over this. If you need these "Pings" off your account sooner, please call your credit card company and they can manually remove them.
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